KENYA · GUIDE 0854 · EDITION 4.2

Cat scratching post making in Kenya: Operations and Quality Checks

Deliver the agreed result consistently

Design scratching posts around stable placement, replaceable scratching surfaces, and accessible assembly instructions, discussing the intended cat's habits without promising universal acceptance of the product.

The operating sequence for this offer is:

Agree scratching-post height, footprint and expected use, selecting a base and surface appropriate to the intended household setting.
Build the sample with securely enclosed fasteners, check stability and joining points, and remove exposed sharp hardware or loose components.
Show the customer assembly and inspection points, describe surface replacement options, and avoid unsupported claims that any design prevents all tipping.

Put acceptance into the job record

Stable base and no exposed sharp hardware

Inspect the assembled sample for wobble, exposed staples, loose fibres, and inaccessible fixings, then ask a customer to assemble it using the supplied instructions.

Inspect at the point where a correction is still possible, then again at handover. Record rejected or incomplete output separately from accepted output. A completed task is not automatically an accepted task, and an invoice does not establish that the customer received the right result.

Measure real capacity

Time preparation, the main operation, transport, cleaning, approvals and correction as applicable. The slowest stage determines how much you can promise. Where two orders need the same person, space or equipment at the same time, resolve the conflict before confirming both deadlines. An additional enquiry should not erase a commitment already made.

Operating checkpoint	Evidence for this business
Before starting	Design scratching posts around stable placement, replaceable scratching surfaces, and accessible assembly instructions, discussing the intended cat's habits without promising universal acceptance of the product.
During delivery	Build the sample with securely enclosed fasteners, check stability and joining points, and remove exposed sharp hardware or loose components.
At acceptance	Inspect the assembled sample for wobble, exposed staples, loose fibres, and inaccessible fixings, then ask a customer to assemble it using the supplied instructions.
At the pilot review	Keep base dimensions, material sources, assembly misunderstandings, attachment defects, placement feedback, and observations about which surfaces cats actually use after the item reaches home.

Keep a correction and escalation rule

When inputs, access, specifications or customer instructions change, pause the affected work and confirm the effect on time and cost. Do not quietly lower the acceptance standard to avoid a delayed delivery. Keep rework caused by your error distinct from a customer-requested change of scope and agree the remedy clearly.

A tall decorative post disappoints when its base shifts during scratching or the appealing cover detaches before the owner can replace the worn surface.

Retain the minimum records needed to investigate a complaint without disclosing unrelated personal information. Use measured delivery and actual acceptance as the basis for expanding capacity, rather than the maximum theoretical output of a tool or production line.

Operating control points for this exact offer

Sequence	Work method	Release checkpoint
1	Ask the shop for adult cat size, preferred scratch orientation and available floor area. Compare the proposed height with the need for a comfortable full-body stretch, consulting an appropriate animal-care professional.	A kitten-sized display sample must not become the default product for every cat.
2	Draw the base, post connection, fastener recesses and replaceable covering arrangement at scale. Have a competent maker specify the joint and obtain material documentation.	Do not convert these sample dimensions into a claimed safe cat weight or certified stability threshold.
3	Use trained operators and guarded machinery to cut the two bases and posts. Round exposed corners, remove splinters and inspect plywood edges; keep dust and offcuts out of the assembly area.	No exposed screw tip, staple or sharp wire remains where a cat could touch or scratch.
4	Calculate rope length from actual post perimeter and coverage, then wrap a specimen before buying the full amount. Secure starts and ends using the professionally reviewed method with no loose loops.	Assess any adhesive and finish for the intended pet use and complete its documented curing process; do not assume dry to touch means approved.
5	Give the assessor the assembled samples, component record and intended-use brief. Resolve stability, snagging and material issues, then supply maintenance and replacement instructions tied to that reviewed design.	Until assessment is complete, label both pieces as prototypes and keep them out of animal use.

Do not substitute a tick for an observation: record the count, measurement, approved sample or evidence reference used at each checkpoint. Mark unresolved work as held and identify who can approve the recheck.

Diagnose a failure before repeating it

Observed symptom to investigate	Check the cause	Proposed response
Prototype rocks on a flat floor	Check base flatness, joint seating and the complete design with the assessor.	Stop release and redesign; a hidden improvised weight is not an established stability solution.
Rope develops a loose loop	Inspect end attachment and wrap spacing.	Remove the prototype from use and revise the reviewed fastening method before making replacements.
Wood edge splinters during handling	Inspect veneer quality and finishing along the affected edge.	Reject or remake the component and reassess the material lot; do not cover a sharp defect with rope.

These are diagnostic prompts, not proof of the cause in a real incident. Separate suspect output, record any correction and repeat the relevant acceptance check. Link rejected units, rework time, replacement materials, customer credits and collection delays to the actual job result.