KENYA · GUIDE 0917 · EDITION 4.2
Employee locker supply in Kenya: Customers and Market Demand
The buyer and the buying decision
employers with shared facilities The offer to test is: Employee lockers with stated dimensions and lock specification
Agree locker space, user allocation, locks, fitting responsibility and replacement-key arrangements, distinguishing assembled delivery from competent fixing needed before compartments can enter workplace use.
Separate interest from an accepted order
Supply one sample section after site measurement
The purpose of this test is to establish whether the buyer accepts the specified result, delivery arrangement and payment terms. An encouraging interview does not establish repeat demand. Ask what the buyer currently uses, what would make them change supplier and who has authority to approve the first order. Record a refusal as carefully as an enquiry so that unsuccessful offers do not disappear from the evidence.
Collect evidence specific to this offer
Keep measured dimensions, door-clearance checks, lock references, key handover, installation responsibility and damage findings so later units extend the working layout rather than just match its colour.
| Question to resolve | Evidence to retain |
|---|---|
| What exactly will the buyer accept? | Inspect doors, edges, locks and internal dimensions, then reconcile delivered compartments and keys against the approved register and installation plan before accepting the locker allocation. |
| What is included in the first trial? | Agree locker space, user allocation, locks, fitting responsibility and replacement-key arrangements, distinguishing assembled delivery from competent fixing needed before compartments can enter workplace use. |
| How will a prospect see the offer? | Present facilities teams a dimensioned locker layout, actual lock demonstration and a written installation and key-handover plan. |
| What must happen before repeating the trial? | Doors align and locks operate with accounted keys |
Decide whether to continue
Review the specification with the buyer before committing to tools or stock. A trial is commercially useful only if actual costs, rejected work, time spent and cash collected can be reconciled. Cabinets fit the room but doors cannot open fully, or poorly labelled keys prevent allocation, forcing staff to reconstruct the compartment system after the delivery team leaves.
If a buyer changes the required output, record a new scope and re-cost the test. Do not count a request for a different product as proof of demand for the original one. Keep personal contact details in your private records and use customer statements publicly only with permission.
Turn the example into a buyer test
Fictional supply order: two new six-door employee locker units, twelve compartments total, selected after the supplier confirms exact footprint, internal sizes, finish, locks and installation requirements. Quote delivery and competent assembly/anchoring separately. No firearms, chemical or charging-storage claim is included; a metal cabinet is not automatically fire-rated or safe to leave unsecured.
| Buyer discussion | Evidence to retain |
|---|---|
| Specification to confirm | A locker that fits the wall may not pass the access route. |
| Output to inspect | Master/spare keys are recorded without a public key-code list. |
| Failure that can defeat acceptance | Door will not align |
Ask the buyer to describe one acceptable and one unacceptable result. Record the decision maker, price basis, quantity, handover point and payment date privately. A sample request, an encouraging conversation and an accepted order are different evidence. Keep the first commitment within your demonstrated capacity; no customer interview or successful trial is asserted here.
What a failed test should change
Check assembly/floor and maker instructions.. If the offer cannot meet that check, revise the specification or process before promising a repeat. Keep rejected offers and reasons in the same register as positive replies so that your record does not exaggerate demand.