KENYA · GUIDE 0769 · EDITION 4.7

Used appliance brokerage in Kenya: Operations and Quality Checks

Deliver the agreed result consistently

Agree the broker’s role in locating used appliances, identifying who owns the item, who tests it and what seller statements remain unverified rather than presenting brokerage as a product guarantee.

The operating sequence for this offer is:

Confirm the seller' s authority and the brokerage fee, documenting appliance identity and arranging competent testing rather than making unsupported performance or safety claims yourself.
Share the actual inspection findings and disclosed faults with prospective buyers, clearly separating your brokerage role from the seller' s warranty or a technician' s responsibility.
Record buyer and seller approval of the condition, price and handover, disclosing commissions and declining suspect goods or unresolved ownership before completing the transaction.

Put acceptance into the job record

All parties know the broker' s role and fee; faults and testing limitations are disclosed.

Arrange an appropriate demonstration or competent inspection for the buyer, matching model details and known defects to the listing before any independently agreed sale proceeds between the parties concerned.

Inspect at the point where a correction is still possible, then again at handover. Record rejected or incomplete output separately from accepted output. A completed task is not automatically an accepted task, and an invoice does not establish that the customer received the right result.

Measure real capacity

Time preparation, the main operation, transport, cleaning, approvals and correction as applicable. The slowest stage determines how much you can promise. Where two orders need the same person, space or equipment at the same time, resolve the conflict before confirming both deadlines. An additional enquiry should not erase a commitment already made.

Operating checkpoint	Evidence for this business
Before starting	Agree the broker’s role in locating used appliances, identifying who owns the item, who tests it and what seller statements remain unverified rather than presenting brokerage as a product guarantee.
During delivery	Share the actual inspection findings and disclosed faults with prospective buyers, clearly separating your brokerage role from the seller' s warranty or a technician' s responsibility.
At acceptance	Arrange an appropriate demonstration or competent inspection for the buyer, matching model details and known defects to the listing before any independently agreed sale proceeds between the parties concerned.
At the pilot review	Keep seller descriptions, inspection results, disclosed faults, buyer questions and commission agreements, recording where the broker referred a technical question instead of improvising an assurance about appliance condition.

Keep a correction and escalation rule

When inputs, access, specifications or customer instructions change, pause the affected work and confirm the effect on time and cost. Do not quietly lower the acceptance standard to avoid a delayed delivery. Keep rework caused by your error distinct from a customer-requested change of scope and agree the remedy clearly.

Brokerage fails when an appliance powers on briefly but cannot complete its intended function, or the buyer assumes the intermediary has accepted repair liability that was never agreed beforehand.

Retain the minimum records needed to investigate a complaint without disclosing unrelated personal information. Use measured delivery and actual acceptance as the basis for expanding capacity, rather than the maximum theoretical output of a tool or production line.

Operating control points for this exact offer

Sequence	Work method	Release checkpoint
1	Record seller ID verification privately, ownership evidence, machine model/serial and the fixed commission in a signed mandate.	Serial on machine and mandate agrees; disputed ownership stops listing.
2	Ask a competent appliance technician to inspect and demonstrate the actual machine using its manual and suitable installation. Record tested programmes, visible leaks, unusual noise and limitations.	Use the technician’s attributable findings; a short demonstration is not a remaining-life guarantee.
3	Photograph front, drum, controls, rating plate and each defect. Draft a listing distinguishing seller statements from observed results.	Seller approves price, disclosed faults and included hoses/accessories.
4	Arrange a supervised buyer viewing without publishing the private home address. Allow the buyer’s own technician and record questions.	No buyer is told that a clean exterior proves electrical safety.
5	Have seller and buyer sign the exact item, condition, price, accessories and collection responsibility. Invoice the agreed brokerage fee after its trigger.	Payment recipient and ownership handover are acknowledged; erase unnecessary identity copies under the agreed policy.

Do not substitute a tick for an observation: record the count, measurement, approved sample or evidence reference used at each checkpoint. Mark unresolved work as held and identify who can approve the recheck.

Diagnose a failure before repeating it

Observed symptom to investigate	Check the cause	Proposed response
Buyer disputes test result	Compare reported programme and conditions with the complaint	Preserve the report and arrange the responsible technician; do not diagnose mains faults yourself.
Serial differs at collection	Compare rating plate with mandate photos	Stop handover until parties resolve identity.
Sale fails after inspection	Check the written cost/fee trigger	Invoice only authorized charges and close or renew the mandate explicitly.

These are diagnostic prompts, not proof of the cause in a real incident. Separate suspect output, record any correction and repeat the relevant acceptance check. Link rejected units, rework time, replacement materials, customer credits and collection delays to the actual job result.

AI-assisted planning reference. Examples are illustrative. Editorial method and evidence limits.